Process
At Onakwa, we understand that different businesses have different needs. That's why we offer flexible approaches to cater to both ends of the spectrum.
Approach #1 - Independent
For those who prefer a more independent approach, we provide ready-made templates complete with comprehensive documentation, ensuring a hands-off and cost-effective option. These templates are designed to be easily integrated and customized to fit your unique requirements.
- Best Practices. Our Airtable solutions follow industry best practices across Data, Automation, and Interface layers. We ensure efficient data structure, streamlined automations, intuitive interfaces, and meticulously configured permissions to safeguard data access and integrity, providing a robust experience.
- Scalability. Our solutions grow with your business and are easily scalable to accommodate expanding needs and more complex workflows. For solutions that are consumer facing, we employ in-memory read-replica database caches to ensure a reliable user experience even if Airtable goes down.
- Comprehensive Documentation. All our solutions come with comprehensive written documentation, providing step-by-step guides to ensure easy setup and customization. Additionally, we include video explainers that visually walk you through the process, making it even simpler to understand and implement our tools.
Approach #2 - Hands-on
Observation
Our process begins with a deep understanding of customer needs. We conduct initial meetings with stakeholders to gather requirements and understand their workflow. Through empathy mapping and user interviews, we gain insights into their challenges and needs. Additionally, we observe current tools and processes, collecting quantitative and qualitative data through surveys, analytics, and direct observations.
We work closely with our clients to understand their and goals, embeding ourselves in their every day operations to understand what makes their business tick.
Make
Next, we transition into making. We create prototypes or mockups of the proposed solutions, utilizing low-code, open-source, or custom scripts to build initial versions. These prototypes are then tested with a select group of users to gather feedback. Through this iterative testing, we identify any issues and refine the solutions based on user input.
Implement
Lastly, we move to implementation. We finalize the development of the refined solutions, ensuring seamless integration with existing systems and workflows. This includes carefully planning and executing any necessary data migrations to ensure a smooth transition from old systems to new ones. Thorough documentation is created, and we provide training to users. The solutions are then deployed onto the customer's infrastructure, where we monitor performance and gather initial usage data to ensure everything functions as expected.